Refund policy
We want to make sure that your Oxford Boutique product is 100% perfect, however, if something isn’t quite suitable, then we’re here to help!
We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us first at support@oxfordboutique.co.uk Please note all customised items are bespoke and made to order these items are non refundable. Earrings are non refundable due to hygiene and safety reasons.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@oxfordboutique.co.uk
Tarnishing or discolouration due to chemical contact, perfumes, bleaching, heat exposure and general wear and tear is not a fault. Please see our jewellery care instructions on how to properly care for your items.
Please note, before making a purchase that any item returned may take up to 10 days to be refunded back to you. If there is any fault with your item please notify us within 24hrs of receiving the goods.
Please note, free items must be returned with your order. If not, any free items (as part of a qualifying purchase) granted at the time of purchase will be prorated and applied to the amount of refund. Please also note that free items cannot be returned for exchanges. We kindly ask customers to select the correct size for free items as exchanges will not be offered for incorrect sizing on orders.
Please follow the steps below to return your parcel to us:
Re-pack the item in sealed bag with all packaging still attached.
Please create and attach your returns label and address it to us. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are therefore non-refundable. If you are returning an item back to us, we recommend using a trackable shipping service. We don’t guarantee that we will receive your returned item. Any items that do not reach us are the responsibility of the customer. Keep your certificate of postage safe as you will need this as your proof of return.
Once your return is received and inspected, a full refund of the item/s (excluding any delivery charges) will be processed and a credit will be automatically applied to the original payment method. It will take up to 10 working days to refund your account, you will receive an email stating your account has been credited. All parcels returned to us due to the customer entering an invalid/incomplete address, the customer will incur the charge of the redelivery.
International Customers
As an International customer you can return your parcel using any postal service. Please note - all shipping costs are the responsibility of the customer. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties. Please also note, we do not refund international customs taxes and sales charges. The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it. We strongly recommend using a tracked and shipped service for return as we cannot refund/exchange items that don't reach us safely.
During the Christmas period, any orders placed from 1st November 2025 can be returned and exchanged until 8th January 2025.
Please note, we will not accept returns on personalised (custom made) items or earrings.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned these are custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for earrings due to hygiene reasons. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
My item is received is damaged?
If the purchased product is damaged or faulty, reach out to us within 7 days of the delivered date.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@oxfordboutique.co.uk.